Authentication
Agent authentication — login, JWT verification, token refresh, and password recovery via the Firetell Agent API.
Roles & Permissions
Understanding team roles (member, leader, supervisor) and their permissions in the Firetell Call Center.
Account
Agent self-service account management — view profile, list teams, update display name, upload avatar, change password, manage devices, and logout via the Firetell Agent API.
Contacts
Manage contacts scoped to your ownership — create, update, search, look up by phone number, and delete contacts via the Firetell Agent API.
Address Books
Organize contacts into named address books — create, update, and delete address books via the Firetell Agent API.
Teams
View teams you belong to and list teammates with real-time presence status via the Firetell Agent API.
Phone Numbers
View phone numbers available to your teams — read-only access to workspace phone numbers via the Firetell Agent API.
Call History
View your call history — list and inspect calls you handled as an agent via the Firetell Agent API.
Call Supervision
Supervisor-only endpoints for real-time call monitoring — listen, whisper, and barge into active calls with short-lived call_token JWTs via the Firetell Agent API.
SMS Conversations
Manage two-way SMS persistent conversation threads, chat history, and send outbound messages via the Firetell Agent API.
Realtime Events (SSE)
Server-Sent Events (SSE) stream for real-time workspace agent states, team assignments, contacts, and call notifications in the Firetell Call Center.
Outbound Calls & WebRTC
Initiating outbound calls via HTTP REST API and establishing per-call native WebSockets in the Firetell Call Center.
VoIP Push Incoming Calls
Complete developer guide to handling incoming voice calls on iOS (PushKit & CallKit) and Android (FCM) using Firetell VoIP Push Notifications.